Terms & Conditions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear singular or plural.

Definitions

For the purposes of these Terms and Conditions:

• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Terms and Conditions) refers to Scrambly.io , SCRAMBLY SRL in Via della Zecca 1, Bologna, 40121, Italy.
• Device means any device that can access the Service such as a computer, a cell phone, or a digital tablet.
• Service refers to the Website or Android/iOS App (https://play.google.com/store/apps/details?id=com.scrambly) and means providing the marketplace for Users to discover and explore various products and services, where Users are rewarded for their engagement and participation.
• Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
• Third-party Social Media Service means any services or content (including data, information, products, or services) provided by a third party that may be displayed, included, or made available by the Service.
• Users means all users and others who access the Service.
• Website refers to Scrambly.io, accessible from https://scrambly.io
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all Users regarding the use of the Service.

Please note that only those Users who have not previously accessed or interacted with the products provided for testing can obtain rewards from our Services.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, Users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are at least 16 years of age. The Company does not permit individuals under the age of 16 ("children") to access or use the Service. If the Company becomes aware that a User is under 16 years of age, it reserves the right to immediately suspend or terminate that User's account and delete any associated data in accordance with applicable law. Where local data protection regulations set a higher minimum age for consent, the higher age threshold shall apply.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Notice of the Company.

In order to provide the Service and comply with applicable legal and regulatory obligations, the Company engages trusted third-party identity verification providers. The transfer of your personal data to such providers is necessary for the performance of your agreement with us and to fulfil our legal obligations, as provided under Article 6(1)(b) and 6(1)(c) of the General Data Protection Regulation (GDPR).

These providers act as data processors on our behalf and are bound by data processing agreements that require them to handle your data securely and exclusively for identity verification purposes. A list of our current third-party processors, along with details of the safeguards in place for any international data transfers, is available in our Privacy Notice.

Our Privacy Notice describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Notice carefully before using Our Service.

Offer

The essence of the Service provided by Our Company is that the Company acts as an intermediary in organizing testing of programs, games, applications, and other development products that are advertised as products (hereinafter collectively referred to as the "Product") at the request of the development company, agency or any advertising party (hereinafter collectively referred to as the “Advertiser”) and involves Users of the service in such testing, offers and tasks completion.

The User realizes that he/she may not receive remuneration due to the refusal of the Advertiser to pay it. Our company is not responsible for the refusal to pay the remuneration by the Advertiser.

Currency Conversion and Exchange Rates

The Company operates primarily in United States Dollars (USD) as its base currency. All account balances and transactions are initially quantified and stored in USD. For users opting or automatically assigned to transact in currencies other than USD, conversions are conducted based on the internal exchange rates provided by the Service.

These internal exchange rates are derived from external financial sources and adjusted by the Company by a set percentage lower than current market rates (the "Exchange Rate Buffer") to maintain stability and mitigate risks associated with currency fluctuations. Please be advised that because of the Exchange Rate Buffer, the exchange rates provided on our Service do not reflect real-time market rates and may vary from the rates available through other sources.

As a result, the USD value of your balance may change when converted to another currency if our internal exchange rates are adjusted. These adjustments are made periodically and reflect prevailing market conditions. By using our Service, you acknowledge and agree that these adjusted exchange rates are used for all conversions and transactions processed on our platform, including but not limited to rewards, cashbacks, and withdrawals.

We reserve the right to update our exchange rate policies and adjust the Exchange Rate Buffer as necessary based on economic conditions and market dynamics. Any significant changes to these policies will be communicated through updates to these Terms and Conditions.

Customer Support

Company offers customer support to Users for issues related to in-app advertising offers. To make a support request contact us.

The time it takes to resolve a support request depends on several factors (the level of complexity, customer support workload, and other factors). For that reason, We do not promise that support requests will be resolved within a specific time frame; We do, however, strive to respond to your initial request within 48 hours of receiving it. We can ask You for your assistance, for instance by providing some information, and You are presumed to provide it within the timeframe requested.

In the other case, we may close your support request without further action.

Scramble Coins

All 'currency' values on this site are represented by electronic currency (hereinafter referred as “Scramble Coins”) and USD. Scramble Coins do not represent any real monetary value, and can only be used in exchange for our withdrawal options.

Promotions and Bonus Rewards

The Company may, from time to time, offer promotional rewards, sign-up bonuses, cashback incentives, referral bonuses, or other limited-time promotional benefits (collectively, “Promotions”).

All Promotions are conditional and subject to specific eligibility criteria, requirements, and limitations as determined solely by the Company. Such requirements may include, but are not limited to:

• Completing specific offers or actions
• Reaching a minimum earnings threshold
• Completing one or more successful withdrawals
• Maintaining an account in good standing
• Passing identity verification
• Complying with all applicable Terms

Where a Promotion references a monetary amount (e.g., “$10 Sign-Up Bonus”), such bonus is not guaranteed upon registration alone unless explicitly stated. Bonuses may require completion of specific actions, including but not limited to earning or withdrawing a specified amount before the bonus becomes redeemable.

Promotional materials, advertisements, or in-app messages are provided for marketing purposes only and constitute a summary of the Promotion. Full eligibility criteria and requirements are governed exclusively by these Terms and any additional promotion-specific conditions displayed within the Service.

The Company reserves the right, at its sole discretion, to:

• Modify, suspend, or terminate any Promotion at any time
• Determine eligibility for any Promotion
• Withhold, adjust, or revoke any bonus in cases of suspected abuse, fraud, or violation of these Terms
• Correct errors in promotional displays, including typographical or technical mistakes

Participation in any Promotion constitutes acceptance of these Terms.

Platform and Feature Availability

The availability of specific rewards, features, offers, tasks, games, bonuses, and promotional mechanics may vary depending on:

• The platform used (e.g., Web, Android, iOS)
• The specific application within the Company’s portfolio
• The User’s geographic location
• Device compatibility
• Regulatory requirements
• Ongoing testing, product updates, or business decisions

Certain features may be available exclusively on particular applications or operating systems. For example, some reward mechanisms (such as Daily Rewarded Playtime or Walking Rewards) may only be available on designated Android or iOS applications within the Company’s portfolio and may not be accessible through all versions of the Service.

The Company does not guarantee that any feature, reward, or offer advertised on the Website, in marketing materials, or within one application will be available across all platforms or applications operated by the Company.

Feature availability may change at any time, temporarily or permanently, without prior notice. The Company reserves the right to introduce, modify, restrict, or discontinue any feature or reward at its sole discretion.

Participation in the Service does not guarantee access to any specific feature or reward unless expressly stated within the applicable application at the time of use.

Balance Freezing

In cases where suspicious or potentially manipulative activity is detected, the Company reserves the right to freeze a User’s account balance instead of blocking or terminating access to the Service. A balance freeze does not restrict the User from using the Service or continuing to complete offers; it only prevents actions that involve withdrawing or redeeming the balance.

In addition, the Company reserves the right to automatically freeze balances after six (6) months of user inactivity. Inactivity is defined as no rewarded actions, meaning the user has not earned any new rewards through offer completions or other eligible engagements during this period.

Users may request to unfreeze their balance by contacting our support team. Requests will be reviewed on a case-by-case basis, and the Company may require verification or additional information before lifting the freeze.

Refunds

In the event that Company encounters an error that results in the failure to track or/and credit one or more of the offered rewarded steps pertaining to an offer or a whole offer, Company will make all reasonable and necessary efforts to investigate the matter and endeavour to collect the missing reward on behalf of the User.

However, if the investigation concludes without Company receiving compensation for the uncredited rewards, Company shall not be obligated to issue a reward to the User concerned.

Notwithstanding, Company reserves the discretion to provide the User with partial compensation for the unissued reward.

It is important to note that Company does not possess the capability to refund Scramble Coins in the event of withdrawal to a banned or limited PayPal account. Nevertheless, if the User contacts PayPal and arranges for the transaction to be refunded back into Company's account, Company will be able to refund the User's Scramble Coins upon receipt of the funds. Please be aware that this clause is intended to clarify Company's position and responsibilities in situations where rewards are not successfully tracked by the Advertiser.

Company is able to change offers, their structure, rewards, and requirements and pause them at Company's own discretion or the discretion of the Advertisers without any prior notice. Still Company will use reasonable and necessary efforts to pay the remuneration to the User.

We decide whether to issue compensation in case of failed rewards at Our own discretion.

If the User does not agree with the non-payment of the reward, Our company may initiate an investigation for further negotiations with the Advertiser. Therefore, in order to conduct an investigation, We may need to request reasonable evidence from the Users to complete the offer steps, which may include screenshots, purchase receipts, or any other evidence we deem necessary.

At the same time, We do not guarantee that for the Advertiser, the said evidence will be sufficient and exhaustive to resolve the dispute with the User in a positive way.

Subscription Terms

The Scrambly iOS application offers auto-renewable subscription options that unlock certain features or benefits within the Service. The following terms apply to all subscriptions purchased through the Apple App Store:

• Billing and Renewal. Subscriptions are billed on a recurring basis (weekly, monthly, or annual, depending on the plan selected) and automatically renew unless cancelled at least 24 hours before the end of the current billing period. Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period at the rate of your selected plan.
• Cancellation. You may cancel your subscription at any time through your Apple ID Account Settings. Cancellation takes effect at the end of the current billing period. The Company does not issue refunds for unused portions of a subscription period, except where required by applicable law.
• Free Trials. If a free trial is offered, any unused portion of the trial period will be forfeited upon purchase of a subscription.
• Price Changes. The Company reserves the right to change subscription pricing. You will be notified in advance of any price change and will have the opportunity to cancel before the new price takes effect.
• Managing Subscriptions. Subscriptions can be managed and cancelled in your Apple ID Account Settings at any time after purchase. For further information, visit Apple's support page.

Additional Terms for iOS App Store Users

The following additional terms and conditions apply to you if you download the App from the Apple App Store. To the extent the other terms and conditions of these Terms are less restrictive than, or otherwise conflict with, the terms and conditions of this section, the more restrictive or conflicting terms and conditions in this section apply, but solely with respect to the App from the Apple App Store.

• Acknowledgment: You and Scrambly acknowledge that this Agreement is concluded between You and Scrambly only, and not with Apple, and Scrambly, not Apple, is solely responsible for the App and the content thereof.
• Scope of License: The license granted to you for the App is limited to a non-transferable license to use the App on any Apple-branded Products that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.
• Maintenance and Support: Scrambly is solely responsible for providing any maintenance and support services with respect to the App, as specified in these Terms or as required under applicable law. You and Scrambly acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
• Warranty: Scrambly is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App.
• Warranty: Scrambly is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App.
• Product Claims: You and Scrambly acknowledge that Scrambly, not Apple, is responsible for addressing any claims of you or any third party relating to the App or your possession and/or use of that App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
• Intellectual Property Rights: You and Scrambly acknowledge that, in the event of any third-party claim that the App or your possession and use of that App infringes that third party's intellectual property rights, Scrambly, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
• Legal Compliance: You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Developer Contact: Any questions, complaints, or claims with respect to the App should be directed to Scrambly at: SCRAMBLY SRL, Via della Zecca 1, Bologna, 40121, Italy, or via our support contact page.
• Third-Party Terms of Agreement: You must comply with applicable third-party terms of agreement when using the App (e.g., you must not be in violation of your wireless data service agreement when using the App).
• Third-Party Beneficiary: You and Scrambly acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

Disputes Resolution

If You have any concerns or disputes about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.